Welcome to the Parent Portal FAQ!

 


Questions
1)  What is the parent portal?
2)  What is the URL for the parent portal?
3)  What information can be seen on the portal?
4)  What if I don't want my child's information accessible via the parent portal?
5)  How do I access the parent portal?
6)  What if I did not receive a "code" to sign up for the parent portal?
7)  Is there one code per household or multiple codes per household?
8)  I received two letters, I created two accounts (one for each child) and now only one of them works. What happened to my other account?
9)  Do I need a code for each of my children?
10)  Is the information on the portal secure?
11)  What are the password requirements for the parent portal?
12)  What if I've forgotten my portal password and/or username?
13)  I've received a message saying "Your user account has been disabled". What does that mean??
14)  Can anyone else see my child(ren)'s information?
15)  What if I cannot see one or more of my child(ren)'s information on the portal?
16)  My child is in Kindergarten, First or Second grade and I cannot see assignment grades for my child. I can only see the final grade. My child's teacher told me I'd be able to see these grades. Why are they not available?
17)  My child's teacher is not entering descriptions for each individual assignment. Why is that?
18)  How often will grades be updated on the portal?
19)  I disagree with a grade my child received. With whom do I speak?
20)  What if attendance information is not correct for my child(ren)?
21)  I'm having trouble accessing the parent portal from my home computer. Who can help me?
22)  Will the parent portal work on a mac?
23)  What if my question is not answered here?
24)  What is the district code to activate the parent portal app?
 
Answers
1)  Q What is the parent portal?
A
The parent portal is a component of our student information system - Infinite Campus. The portal allows adults identified as parents or guardians access to their child(ren)'s grades, attendance and schedules. A code can be obtained by bringing a picture ID to the school your child(ren) attend.
2)  Q What is the URL for the parent portal?
A
http://campus.liberty.k12.az.us/campus/portal/liberty.jsp

The link can also be accessed from the district website, Parents & Community, Parent Portal.
3)  Q What information can be seen on the portal?
A
Currently grades, attendance and schedule information can be seen on the parent portal. For grades 3-8, additional assignment level detail can also be seen for most courses.

Parents can view the balance their children have on their lunch account and add funds to the account as needed from the parent portal.
4)  Q What if I don't want my child's information accessible via the parent portal?
A
If you do not create an account using the GUID provided to you, your child's information will not be accessible via the parent portal.
5)  Q How do I access the parent portal?
A
You must first have a GUID. You can obtain a letter with the GUID by bringing a picture ID to the school your child(ren) attend.

Once you have this GUID, you must go to http://campus.liberty.k12.az.us/campus/portal/liberty.jsp

Once there, click on the link at the top of the page stating "If you have been assigned a Campus Portal Activation Key, click here"

Enter the GUID provided to you.

Create a username and password.

Sign into the portal.

If you have already created your account, simply go to http://campus.liberty.k12.az.us/campus/portal/liberty.jsp and log in.
6)  Q What if I did not receive a "code" to sign up for the parent portal?
A
Please visit your child's school office. The front office has access to this unique code.

Be sure to ask for the Campus Portal Activation Code (GUID#) that allows you access to your child's information through the parent portal.

**THIS INFORMATION WILL NOT BE GIVEN OVER THE TELEPHONE!!! You will be required to come into the office and provide identification that you are the child's parent/guardian in order to receive the code to the parent portal.
7)  Q Is there one code per household or multiple codes per household?
A
Each parent/guardian receives his/her own code to access the parent portal. That code allows the parent/guardian access to only those students for whom he/she is listed as the parent/guardian in our student management system.

If you believe you should have access to additional student information for your child(ren), please contact your child's school office.
8)  Q I received two letters, I created two accounts (one for each child) and now only one of them works. What happened to my other account?
A
The technology department is monitoring the creation of the parent portal accounts in conjunction with the Student Information Specialist. If a parent/guardian creates more than one account, we are merging the two under one account. Each parent/guardian should only have ONE account. This account will display information for all students in a household for which that person is a guardian.

Why did this happen originally? In our data conversion from our old system, there might be one piece of information that was slightly off for the guardian from one child to another. It could have been a slight misspelling of a name, an extra space, a different middle initial, etc. This caused the parent/guardian to be listed twice in our system - once correctly and once incorrectly.
9)  Q Do I need a code for each of my children?
A
No. One code per parent/guardian gives him/her access to any child for whom they are listed as the parent/guardian in our student information system. If you are listed as the parent/guardian for 4 children, you will have access to all 4 children with one code.

If you believe you need access to additional information regarding your child(ren), please contact your child(ren)'s school office.

You may be required to provide additional documentation proving you are the guardian of the student on which you'd like additional information or access.
10)  Q Is the information on the portal secure?
A
The Campus Portal incorporates the highest level of security. Parents/guardians can see only information related to the students they are authorized to view. The use of strong passwords and session timeouts ensure secure access.

Schools create households to which the student belongs, depending on the information provided about parent and guardian rights, living arrangements, etc. Parents and guardians will have access only to the links to which they have been given permission, to ensure student privacy. Students who have access to the Portal only have access to view their own data.
11)  Q What are the password requirements for the parent portal?
A
Passwords are required to be at least 6 characters in length and meet 3 of the following qualifications:

A lower case letter(a, j, r, etc.)
An upper case letter (A, J, R, etc.)
A number (3, 7 , 1, etc.)
A symbol (@, %, &, etc.)
12)  Q What if I've forgotten my portal password and/or username?
A
Go to the portal website http://campus.liberty.k12.az.us/campus/portal/liberty.jsp

Click the link that says "Help" then click "forgot password" enter the username on the account and an email will be sent to the email address on the portal account with a link to reset the password

You MUST have an email address on file in order to reset your password or retrieve your username.

If you do not have an email address on file, please contact your school office to add an email address to your account. The school office will contact the appropriate personnel to reset your password or username.
13)  Q I've received a message saying "Your user account has been disabled". What does that mean??
A
If you enter your username and/or password incorrectly 5 times, your account is locked. Your account will automatically reset in 24 hours. If you've forgotten your password, please click the forgot password link on the portal home page.
14)  Q Can anyone else see my child(ren)'s information?
A
Only the person with the GUID number provided to the parent/guardian of the student can access the information about that student from the portal. Only parents/guardians of that student are given the GUID number.

Please do not share your GUID number or your username/password combination with ANYONE. Each parent/guardian will receive his/her own GUID number. Protect your child's information by NOT sharing any of the log in information with another person.

District personnel who work with your child also have access to pertinent information regarding your child. This access varies based on what services your child is receiving.
15)  Q What if I cannot see one or more of my child(ren)'s information on the portal?
A
Please contact your child's school office. It is possible that during our conversion, your child's information was not linked to you. If you did not return the information verification sheet at the beginning of the school year to update your contact information, we might not have been able to link your child to you as the parent/guardian.

If you did return the form, it is possible during our conversion, that we missed linking your child to you. A phone call to your child's school office will help correct this problem. Please keep in mind it could take up to 48 hours for the Student Information Specialist to correct this information. We appreciate your patience.

Estrella Mountain Elementary - (623) 327-2820

Freedom Elementary - (623) 327-2850

Liberty Elementary - (623) 327-2810

Rainbow Valley Elementary - (623) 327-2830

Westar Elementary - (623) 327-2840
16)  Q My child is in Kindergarten, First or Second grade and I cannot see assignment grades for my child. I can only see the final grade. My child's teacher told me I'd be able to see these grades. Why are they not available?
A
Parents/guardians of students in Kindergarten, First or Second grade will not be able to see assignment level grades. Only students in 3rd-8th grades will have assignment level grades available on the parent portal at this time.

Since the grading scales and report cards are different for K-2 students, Liberty Elementary School District would like to take the year to refine its procedures regarding grading and report cards for K-2 students. Our goal is to have portal access to assignment level detail in some format for the 10-11 school year.
17)  Q My child's teacher is not entering descriptions for each individual assignment. Why is that?
A
Each teacher has the opportunity to enter as much or as little information as is relevant to the assignments he/she gives. Some teachers will opt to enter a lot of information while others may enter less. Please contact your child's teacher if you have questions regarding assignment information and/or grades.
18)  Q How often will grades be updated on the portal?
A
The parent portal is new for Liberty Elementary School District and its employees. Please be patient with your child's teacher as he/she becomes comfortable with the new system and parent/guardian access to this information.

Your child's teacher will communicate his/her grading procedures at the beginning of and/or various times throughout the school year.

The power of the portal is that as soon as a grade is updated in the gradebook, it becomes available on the parent portal. Teachers need time to give your child's work their full attention. Please do not expect grades from recent assignments to appear immediately on the portal.

Teachers strive to have their gradebooks updated on a weekly basis.
19)  Q I disagree with a grade my child received. With whom do I speak?
A
Liberty Elementary School District encourages communication with your child's teacher. If you have questions about a grade, please start with your child's teacher. He/she will be able to assist you.
20)  Q What if attendance information is not correct for my child(ren)?
A
You may contact your child(ren)'s school office and speak with the Health Aide to discuss the days your child is marked absent.

Keep in mind that the state of Arizona requires schools to track how many instructional minutes a child is present for the day. Based on the number of instructional minutes a child is present, the district calculates an absence or presence. It is possible to have a half or whole day absence even if you feel your child was there most of the day.

We are working on posting interactive partial day attendance calculators for parents so that you can determine when is the best time to remove your child from school for appointments.

In addition, the Health Aide works to make sure absences are recorded in a timely fashion. There are times, due to illnesses or other reasons, that absences may not appear on a child's record immediately.

If you have any questions regarding absences, please feel free to contact your child(ren)'s school office.

REMEMBER: Arizona Revised Statute 15-803 Section B states that absences are considered excessive and students/parents can be fined if the total absences (both excused and unexecused) total more than 10% of the school year (18 days).

http://www.azleg.state.az.us/FormatDocument.asp?inDoc=/ars/15/00803.htm&Title=15&DocType=ARS
21)  Q I'm having trouble accessing the parent portal from my home computer. Who can help me?
A
In order to access the parent portal, you must have the following minimum system requirements:

The parent portal is accessible via any compatible web browser.

Compatible web browsers are as follows:

Internet Explorer version 6
Internet Explorer version 7 (recommended)
Firefox 2.0.x
Firefox 3.0.x (recommended)
Safari 2.0.x
Safari 3.2.1 (recommended)
Camino 1.0
Camino 1.6.5 (recommended)

Certain features in Infinite Campus also require the Java plug-in. Version 1.5.10 for the PC and version 1.3.1 for the mac.

A minimum of 256mb of RAM is needed. At least 512mb is recommended.

If you are having trouble accessing the website, please ensure you are using the correct username and password and that you are using the correct URL:

http://campus.liberty.k12.az.us/campus/portal/liberty.jsp

Liberty Elementary School District cannot provide technical support for non-district computers. If the problem persists, please contact the computer manufacturer's technical support services or a local support provider.

**Please do not contact the school office or technology department for technical support questions regarding your home computer.
22)  Q Will the parent portal work on a mac?
A
The parent portal is accessible via any compatible web browser.

Compatible web browsers are as follows:

Internet Explorer version 6
Internet Explorer version 7 (recommended)
Firefox 2.0.x
Firefox 3.0.x (recommended)
Safari 2.0.x
Safari 3.2.1 (recommended)
Camino 1.0
Camino 1.6.5 (recommended)

Certain features in Infinite Campus also require the Java plug-in. Version 1.5.10 for the PC and version 1.3.1 for the mac.

A minimum of 256mb of RAM is needed. At least 512mb is recommended.
23)  Q What if my question is not answered here?
A
Please contact your child's school office.

Estrella Mountain Elementary - (623) 327-2820

Freedom Elementary - (623) 327-2850

Liberty Elementary - (623) 327-2810

Rainbow Valley Elementary - (623) 327-2830

Westar Elementary - (623) 327-2840
24)  Q What is the district code to activate the parent portal app?
A
You should only need the code when the app is installed the first time or if you remove/reinstall the app. The code is STFSWS and is used for both the Apple and Android devices.